Got Questions? We’ve Got Answers.

Browse our most frequently asked questions below or reach out—we’re here to help.

Frequently Asked Questions

Browse our most frequently asked questions below or reach out—we’re here to help. If you have additional questions, feel free to reach out to our team for assistance.

  • How often should I have my HVAC system serviced?

    We recommend servicing your HVAC system at least twice a year—once in the spring for cooling and once in the fall for heating. Regular maintenance helps extend the life of your system and improves efficiency.

  • What brands do you service?

    We work with all major HVAC brands, including Carrier, Trane, Lennox, Rheem, Goodman, and many more. No matter what system you have, we can help.

  • Are your technicians certified and insured?

    Absolutely. All our technicians are fully trained, certified, and insured to ensure the highest standard of service and safety for your home or business.

  • How can I request a service?

    You can request a service by contacting our team directly via phone, chat or email.

  • How can I improve my home’s energy efficiency?

    Regular maintenance, installing a programmable thermostat, sealing ductwork, and upgrading to an energy-efficient HVAC system can significantly reduce energy costs.

  • How long does it take to install a new HVAC system?

    Most installations are completed in one day. However, complex systems or new ductwork may take longer. We’ll give you a detailed estimate during your consultation.

  • Do you provide emergency HVAC services?

    Yes, we offer emergency HVAC repairs to ensure you're never left in the cold—or the heat. Call us at (502) 528-0865 for urgent assistance.

  • What areas do you serve?

    At Performance Heating & Air, we proudly serve a wide range of communities across Central Kentucky. While our home base is in Shepherdsville, our expert HVAC team travels far and wide to bring reliable heating, cooling, and water heater services to homes and businesses in Shepherdsville Kentucky, Mount Washington Kentucky, Taylorsville Kentucky, Elk Creek Kentucky, Fisherville Kentucky, Hillview Kentucky, Jeffersontown Kentucky, Bardstown Kentucky, Middletown Kentucky, Crestwood Kentucky, Louisville Kentucky.